Why MrQ checked your credit file, and what it keeps

The soft search from MrQ’s sign-up check

The licence requires MrQ to confirm that every player is over 18 and who they say they are, and the check may appear as a soft search on your credit file. According to MrQ, a soft search does not affect a credit score or the ability to borrow, even when more than one appears. It uses the legal name, date of birth, mobile number and address.

Financial-vulnerability, source-of-funds and risk-profiling checks

Credit reference agencies feed the financial-vulnerability checks. The Gambling Commission’s light-touch checks cover a net deposit of more than £150 a month, and it said in 2024 that neither those checks nor its financial risk assessment pilot would affect consumer credit ratings. Source-of-funds timing: MrQ review.

Data types in MrQ’s privacy notice

• Identity and checks: registration details, identity and address documents, and proof of payment methods.
• Due diligence: nationality, occupation, employment, salary, source of income and wealth, and sanctions and politically-exposed-person screening.
• Safer gambling: limits, session length, wagers, losses and wins, and financial-vulnerability indicators, including insolvency and bankruptcy records and County Court Judgements.
• Devices: IP address, internet provider, VPN and proxy use, location, and WebGL and Canvas fingerprints.
• Conversations: chats and emails and, for calls, the voice and a recording.

The notice adds that MrQ may collect previous criminal convictions from public sources, and keep health information a player shares where needed to protect them.

Sharing within the operator’s group and beyond

Your personal data may be shared with other companies within the MrQ group. They go unnamed, and the phrase establishes no sister site: the register lists one domain and one trading name on MrQ’s licence, as the homepage shows.

Outside the group it names payment and service providers (credit reference agencies, identity and anti-money-laundering checks, game providers, anti-fraud services, advertisers among them), regulators and law enforcement, and any buyer of the business, some outside the UK and EU under adequacy rules or approved clauses. A third-party AI agent answers queries, trained on anonymised data, and a player may ask for a human agent at any time.

Copies, deletion and MrQ’s data addresses

The help centre sends access requests to support@mrq.com and the notice to dataprivacy@mrq.com, so a request to both is safest. The help centre says MrQ is legally required to keep certain player information for at least 5 years, while the notice names no fixed period. Unresolved complaints go to the Information Commissioner’s Office or the Office of the Information and Data Protection Commissioner in Malta.

Marketing opt-outs and the messages that continue

Every marketing email has an unsubscribe link, and the account’s marketing section sets what arrives. MrQ relies on consent for marketing, and profiling for it can be refused at any time, but security and account messages still come through.